Orders and Delivery
Order Information
Please browse the items and click on the "Add to Basket" button on the items that you wish to buy.
Once you have added the items to your basket, you can click on the "My Basket/Checkout" button at the top right of the screen and follow the on-screen instructions for checking out and payment methods.
Acceptance of Orders
Acceptance of orders will be notified by email, usually within two working days. It's extremely unlikely that an order will not be accepted, but if your order cannot be accepted for any reason you will be informed by email.
Delivery Information
Ciel Creations aims to ship your items within 7 working days of receiving your order via first class post. However, items may be shipped using an alternative method at the discretion of Ciel Creations.
Postage and packing is FREE for all UK orders and costs £4.00 to all other destinations.
Carefully Wrapped to Arrive in Perfect Condition:
- All jewellery items are carefully placed in black padded jewellery boxes then wrapped in bubble wrap.
- All lampwork beads are carefully packaged with tissue paper and bubble wrap.
- All items are then carefully placed in a bubble transit bag or box to minimise potential damage.
This has proved to be a reliable way of shipping items.
Returns
Customer feedback has been very positive, however, in the unlikely event that you are unhappy with your items, please see the following:
Changed Your Mind?
Ciel Creations offers a 14 day no fuss money back guarantee.
If you have changed your mind about an item and wish to return it, you can, so long as you inform Ciel Creations within 10 days of receipt. The item must not be worn and returned "as new" with all the packaging intact. Please note that for hygiene reasons, earrings cannot be returned if the seal on the packaging has been broken.
Once you've informed Ciel Creations that you wish to return the items and have received an acknowledgement from Ciel Creations, then you may return the goods at your own expense. Once Ciel Creations has received the goods, a full refund, less any delivery charges, will be made via your original payment method.
Damaged Items
If the items are damaged upon receipt, please contact Ciel Creations within 10 days of receiving your items. The items should be repackaged in the original packaging and returned to Ciel Creations. Once Ciel Creations has received the items, a replacement or full refund will be made via your original payment method. If a replacement is required, Ciel Creations will endeavour to reproduce an identical item, but cannot guarantee this due to current stock and suppliers.
